Last updated: July 1, 2026
Plain-language summary
We collect the contact and service details you give us so we can schedule and perform HVAC work. We don't sell or share your personal information for advertising. You can text STOP to end SMS updates at any time, and California residents can ask us to see, correct, or delete their information. Questions? Call (858) 529-5050.
Progressive Heating & Air ("we," "us," or "our"), located at 4828 Ronson Ct, San Diego, CA 92111, respects your privacy. This Privacy Policy explains what information we collect when you visit progressiveairconditioning.com or request our services, how we use and share it, and the rights and choices you have.
Information we collect
- Contact & service details you provide — name, phone number, email address, service address, and the description of your HVAC issue or request when you submit a form, call, text, or schedule service.
- Call & message records — if you call or text us, we may keep records of those communications (including call recordings where permitted by law, disclosed at the start of the call) for scheduling, quality, and training purposes.
- Usage & device data — pages visited, approximate location (city-level), browser and device type, collected through cookies and similar technologies and analytics tools to improve the website.
- Anti-spam data — our forms are protected by Google reCAPTCHA, which collects device and interaction data under Google's Privacy Policy and Terms of Service.
We do not knowingly collect payment card data through this website.
How we use your information
- To schedule, perform, and follow up on the HVAC services you request.
- To respond to your questions and provide quotes, estimates, and second opinions.
- To send appointment confirmations, technician arrival updates, and service reminders.
- To maintain records of work performed at your property (including diagnostic photos).
- To improve our website, marketing, and customer experience.
- To comply with legal obligations and protect our legal rights.
SMS / text-message consent (TCPA)
By checking the SMS consent box on our forms or texting us first, you give Progressive Heating & Air express written consent to send you appointment-related and service-related text messages at the number you provide. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP at any time to opt out and HELP for help. Mobile carriers are not liable for delayed or undelivered messages. We do not share your mobile number or SMS consent with third parties for their marketing.
Sharing your information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose personal information only to:
- Service providers who help us operate — scheduling/field-management software, website hosting and form processing, communications (phone/SMS), analytics, and financing partners you ask to be connected with — each limited to using your information to provide services to us.
- Legal authorities where required by law, subpoena, or to protect safety and legal rights.
- A successor business in the event of a merger, acquisition, or sale of assets, subject to this policy.
Your California privacy rights (CCPA/CPRA)
California residents have the right to:
- Know what personal information we collect, use, and disclose.
- Access a copy of the personal information we hold about you.
- Correct inaccurate personal information.
- Delete personal information, subject to legal exceptions (e.g., records of completed work).
- Opt out of the sale or sharing of personal information — note that we do not sell or share personal information.
- Non-discrimination — we will never treat you differently for exercising these rights.
To exercise any of these rights, call (858) 529-5050 or email [email protected]. We will verify your identity (typically by matching your contact details to our records) and respond within the time required by law. You may also use an authorized agent with written permission.
Cookies & analytics
We use cookies and similar technologies for site functionality and analytics. You can control cookies through your browser settings. Where our site detects a Global Privacy Control (GPC) signal, we honor it for any applicable opt-out preferences. Analytics and advertising tools, when used, are configured by us and governed by their providers' privacy policies with opt-outs available (e.g., Google Analytics opt-out).
Data retention & security
We keep service records for as long as needed to support warranties, legal requirements, and ongoing service relationships, then delete or de-identify them. We use reasonable administrative, technical, and physical safeguards to protect your information; no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's privacy
Our website and services are directed to adults. We do not knowingly collect personal information from children under 13 (COPPA). If you believe a child provided us information, contact us and we will delete it.
Third-party links
Our site links to third-party sites (e.g., financing, review platforms, manufacturer sites). Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the latest version, and material changes will be posted on this page.
Contact us
Progressive Heating & Air · 4828 Ronson Ct, San Diego, CA 92111 · (858) 529-5050 · [email protected]